This is a fundamental and unique role within Itad ultimately responsible for ensuring that appropriate IT solutions are in place to ensure the smooth running of the company and to help us succeed in achieving our goals.
The Systems and Information manager is responsible for overseeing server, network and IT systems provisions for the company. This role acts as the technical lead for the on-going maintenance of existing IT services and for the design and implementation of new services and will be required to work across the business to ensure the right IT solutions are in place. The role sits within Itad’s Operations team and will work closely with our Knowledge Hub in particular to ensure that our Knowledge Management system is continually fit for purpose. Our Knowledge Management system (M-Files) is relatively new to the company and provides a great opportunity to work with people from across the business to ensure we get the best use from the system.
Administrative support to the role is available internally but predominately will be provided by our external support services when required.
In addition a key element of the role is to ensure that the company continues to be compliant with current Data Protection regulations, in particular GDPR. You will be responsible for ensuring that appropriate processes and systems are in place across the business.
Itad is a leading consultancy providing expertise to international development programmes, projects and institutions. The work covers a wide range of sectors, including natural resources, water management, HIV/AIDS, governance, aid effectiveness, and social development. We have a proven track record in delivering Monitoring and Evaluation (M&E) and undertake institutional and programme evaluations as well as designing M&E systems for development institutions and government departments.
We are driven by our company values, which guide the way we work and the types of projects that we take on. We are committed to ensuring that we collaborate and learn across the company and our recently launched Knowledge Management IT system is a key contributor to ensuring we can achieve that.
The successful candidate will have a proven technical background in a similar sized organisation with experience in all aspects of IT delivery. The role requires a solid understanding of IT systems architecture and infrastructure as well as information management and data security. Equally they will be able to interpret technical requirements into business needs and vice versa. The successful candidate will have experience working closely with information users to understand how to improve knowledge management systems, developing organisational capacity and building a strong culture of information management.
The closing date for applications is midday 23rd April 2018.
For non-EU applicants: If you are a non-EU National then please refer to the UK Border Agency website for information regarding your eligibility to work in the UK.
For clarity definitions of how we refer to knowledge and information systems/ management are included below:
Information systems: The underlying technology that supports content and knowledge management.
Information management: The processes and technologies that support the collection, curation, and publishing of information (data, documents) for use by staff, including relevant data protection
Knowledge management: The processes and behaviours of capturing, creating, sharing, and effectively using knowledge. While information is contained in data and documents, knowledge is what we know (shaped by information, ideas, experiences, beliefs, values, etc.)
Your work and specific responsibilities will include:
Information Systems Management:
Information Management: Oversight of Itad’s data protection responsibilities and understanding of data protection applications
Knowledge Management: Oversight of administration of the new Knowledge Management System (MFiles)
Day to Day Responsibilities:
Technical skills and expertise:
Solid understanding of IT systems architecture and infrastructure as well as information management and data security.
Systems administration experience required in the following areas:
Experience supporting users with the following software packages:
Knowledge of other platforms and software is desirable as is experience with virtualisation.